Please be sure you’re logged in to the account which made the purchase (your AppleID or your google account) and revisit the purchase screen.
On iOS, you'll scroll down until you see the option to ‘Restore purchases’.
You may need to enable purchases on your device through the Settings -> Screen Time -> Content & Privacy Restrictions. If this setting is enabled, click on ‘iTunes and App Store Purchases’ and ensure that ‘in-app purchases’ are allowed.
If you're still having trouble, please forward us the email of your original purchase receipt so we can look into it.
Data is per Device
Your eMoods data is synced per device; if you’re upgrading your phone, you’ll want to export your data then import it to your new device. Please refer to our article on Sharing Data Between Devices